Software for Airbnb and short-stay hosts in Ghana

• Two guests, one night

  A guest books on Booking.com while you're confirming a WhatsApp enquiry for the same apartment. Keeping several calendars in step by hand is how double bookings happen.

• Deposits scattered across MoMo messages

  Guests send money to your number, the caretaker's number or a relative's. At month end nobody can say which booking each payment belongs to, or who still owes.

• Cleaning run from a WhatsApp group

  You find out a room wasn't cleaned when the next guest walks in. Nobody is sure who came in today, which units are ready, or whether "it's done" means done.

• Paying commission on your own repeat guests

  Guests who found you once on Airbnb come back through Airbnb, because you have no simple way to let them book and pay you directly.

• One calendar for every channel

  Calendar sync on Professional & Enterprise

  Direct, walk-in, Airbnb, Booking.com and Vrbo bookings sit in one calendar. Two-way calendar sync blocks a night on the other channels once it's booked on one, and HostIQ warns you when two reservations overlap. Sync uses calendar links, so prices and guest messages stay on each platform.

• Your own booking website

  All plans

  A booking page with a swipeable photo gallery for each apartment. Guests pick dates, see the price for the whole stay and pay a deposit by MoMo or card, or send a request you approve first. Room links show a proper preview when you share them on WhatsApp.

• Payments that land on the right booking

  All plans

  Guests pay online through Paystack, on your booking page or through a payment link you send on WhatsApp or SMS. The money settles to your payout account, normally the next business day, and is recorded on its booking. Cash and transfers you receive yourself are recorded with how they were paid, so you can see who still owes.

• Answer "is it free?" in seconds

  All plans

  Pick the dates and HostIQ lists which units are free with the price for the stay, then writes a WhatsApp message with them for you to paste to the guest. When they say yes, the booking form opens with the unit and dates filled in.

• Housekeeping that doesn't live in a chat

  All plans; housekeeper texts on Professional & Enterprise, or on Starter with the SMS add-on

  Give each unit a housekeeper and every turnover clean is theirs automatically. Housekeepers without a login use their own My day link to say they've arrived, finish each job and add a photo. Check-in waits until the room is marked ready.

• Guest texts and payment reminders

  Professional & Enterprise, or Starter with the texts add-on

  Booking confirmations, a welcome at check-in, a thank-you at checkout and a Google review request go out by SMS. A guest who still owes gets a reminder with a link to pay by MoMo or card.

• See what each unit earns

  Expected and collected revenue, outstanding balances and costs for every unit, so you can see which apartment is paying its way and where money is still owed.

These are the parts most short-stay & Airbnb hosts use first. See everything in the platform or other kinds of business.

• Prices, payments and reports in Ghana cedis. Price a unit in US dollars if you like: guests see both prices and pay in cedis at the exchange rate you set.
• Guests pay by MTN Mobile Money, Telecel Cash, AirtelTigo Money or card through Paystack, and the money settles to your payout account in cedis.
• Record each guest's Ghana Card or passport on their profile, and require an ID on file before check-in if you want to.
• Texts to guests and staff go out through mNotify, a Ghanaian SMS provider, so a housekeeper doesn't need an app to get their jobs.
• Track your Ghana Tourism Authority licence for each property, and log generator fuel as its own cost.
• Support on WhatsApp from the HostIQ team in Accra.