Referral Partner Terms & Conditions

By submitting a referral or participating in the HostIQ Referral Partner Program, you agree to these terms. HostIQ may update these terms from time to time; the version in effect at the time of a qualifying referral applies.

Program Overview

The HostIQ Referral Partner Program allows individuals and organizations to introduce qualified prospects to HostIQ. When a referred prospect becomes a paying HostIQ client under the conditions below, the referring partner may earn a commission on the setup / implementation fee actually received by HostIQ.

Partner registration

There is no fee to join. Before HostIQ pays any commission, the partner must provide their full legal name (or registered business name and registration number), Ghana Card number, contact details and payout details, and accept these terms. HostIQ confirms registration in writing by email.

Commission

Qualifying referrals earn a commission equal to twenty percent (20%) of the one-time setup / implementation fee actually received by HostIQ from the referred client. Commission is calculated on amounts received, not on quoted or invoiced amounts that are later reduced, refunded, or unpaid.

Excluded from commission

• Annual or monthly license or subscription fees
• Renewal fees
• Recurring software fees
• Third-party costs passed through to the client
• Taxes, levies, or government charges
• Any fee not explicitly classified by HostIQ as setup / implementation

When commission becomes payable

Commission becomes payable only after HostIQ has received the applicable setup / implementation payment from the referred client in cleared funds, and after any applicable cooling-off, refund, or chargeback period has passed without reversal. HostIQ pays qualifying commissions within fourteen (14) days of that point, by Mobile Money or bank transfer at the partner's choice, to the payout details the partner has registered.

Prospect consent

Partners may identify prospects through personal relationships or through public business channels. In every case, the prospect must agree to be introduced to HostIQ before the partner shares the prospect's name or contact details with HostIQ. Partners must not submit details of a business that has not given this permission.

Attribution confirmation and protection period

Within two (2) business days of receiving a referral, HostIQ will confirm to the partner in writing by email whether the referral is accepted and attributed to the partner, or whether it does not qualify (for example because the prospect is already a customer or an active lead). An accepted referral is protected for ninety (90) days from the date of that confirmation. If the prospect signs a HostIQ client agreement within that period, the referral is attributed to the partner.

Qualifying referrals

• The prospect was introduced to HostIQ through a documented referral submission or other attributable introduction by the partner
• The prospect agreed to be introduced to HostIQ before the partner shared their details
• HostIQ confirmed the referral in writing
• The prospect was not an existing HostIQ customer at the time of introduction
• The prospect was not already in an active HostIQ sales process before the partner's introduction
• The prospect signs a HostIQ client agreement within ninety (90) days of HostIQ's written confirmation
• HostIQ receives the applicable setup / implementation payment

Existing leads and attribution

Referrals of prospects who were already HostIQ customers, or who were already engaged in an active sales process with HostIQ before the referral, do not qualify. Where multiple parties claim credit for the same prospect, HostIQ will recognize the first qualifying, documented referral or determine attribution based on available evidence, including timing, completeness of introduction, and direct contact with the decision-maker.

Refunds and chargebacks

If HostIQ refunds or reverses any portion of a setup / implementation fee for which commission was paid or payable, the corresponding commission will be reduced, withheld, or clawed back proportionally.

Taxes

Partners are responsible for any taxes, withholding, or reporting obligations arising from commission payments in their jurisdiction. HostIQ may deduct withholding tax where Ghana law requires it, and may require tax identification or documentation before payment where required by law.

Partner conduct

• Partners have no authority to bind HostIQ, accept orders, or sign agreements on HostIQ's behalf
• Partners must not present themselves as HostIQ staff or representatives
• Partners must not quote unauthorized pricing, discounts, or commercial terms
• Partners must not make misleading, exaggerated, or false representations about HostIQ
• Partners must submit referrals in good faith with accurate information

Prohibited referrals

• Self-referrals or referrals of businesses owned or controlled by the partner
• Fraudulent, fabricated, or duplicate submissions intended to manipulate attribution
• Referrals made in violation of applicable law or professional obligations

Termination

HostIQ may suspend or terminate a partner's participation in the program at any time for breach of these terms, fraudulent activity, or conduct harmful to HostIQ or its customers. Termination does not affect commission earned on qualifying referrals accepted before termination, subject to these terms.

Disputes

Questions about referral attribution or commission eligibility should be directed to HostIQ in writing with supporting documentation. HostIQ's determination of attribution and qualification, acting reasonably and in good faith, is final for program purposes.