Privacy Policy

Information We Collect

Personal Information

We may collect information such as:

• Full name
• Email address
• Phone number
• Business information
• Billing information
• Account credentials

Usage Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Login activity
• Platform usage analytics

How We Use Your Information

• ✓Provide and maintain our services
• ✓Process payments
• ✓Improve platform functionality
• ✓Send important notifications
• ✓Respond to support requests
• ✓Maintain platform security

Data Protection

We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

Third-Party Services

HostIQ may use trusted third-party services including payment providers, cloud infrastructure providers, error and performance monitoring, and communication services. We do not use third-party advertising or marketing trackers.

Data Retention and Account Deletion

You have the right to request deletion of your personal data under Ghana's Data Protection Act, 2012 (Act 843). Staff members can delete their own account from within the platform, and the account owner can delete the entire organization. You can also request deletion by contacting support.

How Deletion Works

• When you request deletion, the account is frozen immediately and signed out everywhere
• A 14-day grace period follows, during which you can cancel the deletion simply by logging back in
• After the 14-day period ends, your data is permanently deleted and cannot be recovered

What Is Deleted

After the 14-day period, we permanently delete:

• Your profile details and account credentials
• Staff accounts, with all personal information removed
• Guest records and communication logs
• Property photos, documents, and all uploaded files
• Tasks, rotas, and staff schedules
• Integrations, including calendar feeds, API keys, and webhooks
• Branding, notifications, and account settings

What Is Retained

Some records must be kept where required for legal, tax, audit, and fraud-prevention purposes, as permitted under Act 843:

• Payment and financial transaction records
• Booking records, limited to amounts and dates, with free-text notes removed
• Finalized owner payout statements
• Audit logs and terms-acceptance records
• Fraud-detection event history
• SMS opt-out (STOP) records, so we can honor your opt-out

All retained records are anonymized: personal information is stripped so they can no longer be linked to you.

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