Privacy Policy

Information We Collect

Personal Information

We may collect information such as:

• Full name
• Email address
• Phone number
• Business information
• Billing information
• Account credentials

Usage Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Login activity
• Platform usage analytics
• Website analytics, only with your consent (see Website Analytics below)

How We Use Your Information

• Provide and maintain our services
• Process payments
• Improve platform functionality
• Send important notifications
• Respond to support requests
• Maintain platform security

Data Protection

We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

Third-Party Services

HostIQ may use trusted third-party services including payment providers, cloud infrastructure providers, error and performance monitoring, communication services, and, only with your consent, Google Analytics on our public website. We do not use advertising trackers, and no analytics data is used to show you ads.

Website Analytics

If you accept analytics cookies, our public website uses Google Analytics, a web analytics service provided by Google, to understand how visitors find and use the site. Google processes this data on our behalf as our service provider. Google Analytics runs only on our public marketing pages, such as the home page, pricing, and the Help Center. It never runs inside the HostIQ app, on property booking websites, or on payment, order, and other private links.

With your consent, Google Analytics collects:

• The pages you view on our website and how long you stay
• The site or app that sent you to us, such as a search engine or an AI assistant, and any campaign tag in the link
• Your approximate location (country and city), worked out from your IP address. Google states that Google Analytics does not store IP addresses
• Your device type, operating system, browser, and screen size
• Whether you sent a demo request or tapped to call us or chat with us on WhatsApp

We never send Google your name, email address, phone number, or anything you type into a form, and we remove the rest of the web address after the page path, apart from campaign tags. Google signals and advertising features are turned off. Google may process this data on servers outside Ghana. We keep Google Analytics data for no longer than 14 months.

You can withdraw your consent at any time with the “Cookie settings” link in our website footer. Google Analytics then stops and its cookies are deleted from your browser. You can also install Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout. Google’s privacy policy is at policies.google.com/privacy.

Data Retention and Account Deletion

You have the right to request deletion of your personal data under Ghana's Data Protection Act, 2012 (Act 843). Staff members can delete their own account from within the platform, and the account owner can delete the entire organization. You can also request deletion by contacting support.

How Deletion Works

• When you request deletion, the account is frozen immediately and signed out everywhere
• A 14-day grace period follows, during which you can cancel the deletion simply by logging back in
• After the 14-day period ends, your data is permanently deleted and cannot be recovered

What Is Deleted

After the 14-day period, we permanently delete:

• Your profile details and account credentials
• Staff accounts, with all personal information removed
• Guest records and communication logs
• Property photos, documents, and all uploaded files
• Tasks, rotas, and staff schedules
• Integrations, including calendar feeds, API keys, and webhooks
• Branding, notifications, and account settings

What Is Retained

Some records must be kept where required for legal, tax, audit, and fraud-prevention purposes, as permitted under Act 843:

• Payment and financial transaction records
• Booking records, limited to amounts and dates, with free-text notes removed
• Finalized owner payout statements
• Audit logs and terms-acceptance records
• Fraud-detection event history
• SMS opt-out (STOP) records, so we can honor your opt-out

All retained records are anonymized: personal information is stripped so they can no longer be linked to you.

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