For hotels & guest houses
Hotel and guest house management software for Ghana
HostIQ is the Intelligent Hospitality Operating System, built in Accra. For hotels and guest houses it brings the front desk, rooms, payments, the bar, housekeeping and staff into one system, so every cedi a guest spends is tied to their stay.
It suits independent hotels, boutique hotels and guest houses that have outgrown the register book, a spreadsheet and the receptionist's memory.
Sound familiar?
What gets hard as you grow
The register book and the spreadsheet disagree
Walk-ins, phone bookings, Booking.com guests and corporate stays are written in different places, so nobody can say for sure which rooms are free tonight.
Bar sales that never reach the room bill
Drinks and food are charged to the room on paper and forgotten at checkout, or sold for cash that never shows up in the day's takings.
Rooms that aren't ready when the guest is
Housekeeping status lives in someone's head. A guest is given a room that wasn't cleaned, or waits at reception while staff go and check.
No clear view of the day's money
Cash, MoMo to the hotel number, card at the desk and bank transfers come in all day. Matching them to bookings at night takes hours, and gaps go unnoticed.
How HostIQ runs it
How HostIQ works for hotels & guest houses
Front desk and room availability
All plansSee which rooms are free for any dates with the price for the stay, book walk-ins and phone guests in seconds, and check guests in and out. The Today strip shows who is arriving, leaving or still in a room past check-out, and every booking from your website alerts the front desk. Double-booking and overstay protection stops a room with a guest in it being sold again.
Bar and kitchen point-of-sale
Professional & EnterpriseRing up bar and kitchen orders and log each one to the guest's room, so it joins their stay, or as a walk-in sale. The day's sales and items sold are on screen, so the bar's takings are easy to check.
In-room QR ordering and guest complaints
Professional & EnterpriseA QR code in each room, or by the pool, cabana or gym, lets guests order from your bar menu and pay by MoMo, card or cash, or report a problem. Orders go to your staff queue. A problem reaches the owner, managers and receptionists straight away with the room, the details and a photo, and the guest sees when it's being handled. Turn a complaint into a cleaning or maintenance task in one tap.
Housekeeping with room-ready checks
All plans; staff texts on Professional & EnterpriseWhen a guest checks out, the room's turnover clean goes to its housekeeper, who finishes it with a note and a photo. Check-in waits until the room is marked ready. An end-of-day report shows who came in, what was cleaned and what's ready for tomorrow.
Payments matched to stays
All plansTake MoMo and card through Paystack on your booking page or by payment link, and record cash, transfers and card at the desk with how they were paid. Reconciliation shows what has been collected and what each guest still owes.
Staff, roles and rota
Team logins on all plans; rota on Professional & EnterpriseGive managers, receptionists, accountants and housekeepers their own logins that show only what each needs, plan shifts on the rota, and keep an audit trail of key actions. Refunds and discounts above your policy wait for approval.
Group and corporate bookings
Professional & EnterpriseFollow group and corporate enquiries in a sales pipeline from first contact to a confirmed booking.
Direct bookings without OTA commission
All plansYour own booking page with photos of each room, instant booking or request-to-book, and deposits by MoMo or card.
These are the parts most hotels & guest houses use first. See everything in the platform or other kinds of business.
Built in Ghana
Made for how you operate here
- Prices, payments and reports in Ghana cedis. Price a unit in US dollars if you like: guests see both prices and pay in cedis at the exchange rate you set.
- Guests pay by MTN Mobile Money, Telecel Cash, AirtelTigo Money or card through Paystack, and the money settles to your payout account in cedis.
- Record each guest's Ghana Card or passport on their profile, and require an ID on file before check-in if you want to.
- Texts to guests and staff go out through mNotify, a Ghanaian SMS provider, so a housekeeper doesn't need an app to get their jobs.
- Track your Ghana Tourism Authority licence for each property, and log generator fuel as its own cost.
- Support on WhatsApp from the HostIQ team in Accra.
Which plan fits
Hotels and guest houses with a bar or a team on shifts need Professional (up to 15 rooms) or Enterprise (no room limit), which add the bar point-of-sale, in-room QR ordering, the staff rota and more team logins. Starter (up to 6 rooms) suits a small guest house that needs bookings, payments and housekeeping.
Compare plans and pricesQuestions
Common questions
- Yes. HostIQ does what a property management system does for an independent hotel or guest house: reservations and room availability, check-in and check-out, guest records, payments and reconciliation, housekeeping and staff, plus a bar point-of-sale and your own booking website.
- Yes, on Professional and Enterprise. Staff can charge a bar or kitchen order to the room, and guests ordering from the room's QR code can pay online or charge it to the room. Every sale joins the guest's stay.
- Yes. On Professional and Enterprise, HostIQ syncs room calendars with Booking.com, Airbnb and Vrbo through calendar (iCal) links, so a room booked on one is blocked on the others. Rates and guest messages stay on each channel.
- Yes. HostIQ keeps your Ghana Tourism Authority licensing and status for each property in one place, showing what's compliant, what's expiring and what needs action.
- Each person gets their own login with a role (manager, receptionist, accountant or housekeeper) that shows only what they need, and an audit trail records key actions. Starter includes 3 logins, Professional 15 and Enterprise as many as you need, and Enterprise can also create custom roles.
- Usually within 24 hours of a 30-minute onboarding call. The HostIQ team sets up your rooms, staff accounts and payments, and brings your existing guests and bookings across.
See it running on your own rooms
Book a demo and we'll set HostIQ up around how you work today, or ask us anything on WhatsApp.