Good notes make repeat stays smoother and help your team stay aligned.
- Add internal notes visible only to your team, e.g. “prefers early check-in”.
- Record special requests so nothing is missed at check-in.
On Professional and Enterprise plans, or on Starter with the guest texts add-on, HostIQ can text your guests automatically: a booking confirmation, a welcome when you check them in, a thank-you at checkout, and more. Switch each text on under Settings → Guest journey texts. Every text shows on the guest's activity timeline as sent or failed. On every plan, notes stay internal to your team.
Ask for Google reviews
Switch on Review request under Settings → Guest journey texts and paste your review link in the Review link box. To find your Google link, open your Google Business Profile and choose Ask for reviews. The day after a guest checks out, the text thanks them and links straight to your review page. Without a link, it asks them to review you on the site they booked with.