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Guest communication and notes

Last updated 2 July 2026 · 1 min read

Good notes make repeat stays smoother and help your team stay aligned.

  • Add internal notes visible only to your team, e.g. “prefers early check-in”.
  • Record special requests so nothing is missed at check-in.
On Professional and Enterprise plans, HostIQ can send guests automated messages — like booking confirmations and reminders — over WhatsApp, SMS, and email. On every plan, notes stay internal to your team.

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